To begin the process, go to My Account > Cashier
Please follow these steps closely to complete your withdrawal:
- Initiate the FireKeepers Casino Hotel Cage withdrawal process online to begin your approval process by entering the amount you want to withdrawal.
- These funds will be removed from your online available balance and will be “pending” a review from our Customer Service team.
- Cage withdrawal requests are expedited for fast turn-around and will be reviewed soon after submission.
- Any documents or information required to complete the transaction with be requested through your online account. Please check your document requests and messages on the welcome screen when you log in.
- Once the withdrawal has been approved, you will be provided a Payment ID number.
- Bring your approval with Payment ID (printed or displayed on phone) along with a valid government-issued ID to the Casino Cage to receive your cash.
It is very important that your request has been approved and you have confirmation prior to coming to the Casino floor to pick up your cash. Failure to do will result in delays for review.