Here are a few reasons why you are not able to access real game play:
We have not been able to verify your identity. Go to My Account > My Documents to view if anything additional is needed.
You a...
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You may close your FireKeepers iCasino & Sportsbook account at any time. Contact our Player Support team using Live Chat or email support@fkconline.com.
Be advised we also offer the following optio...
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If you have locked yourself out of your FireKeepers iCasino & Sportsbook account please contact Player Support using live chat or by emailing support@fkconline.com
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Go to: My Account > Login Details > Email Address
Enter your current Password
Enter in the new email address
Click Continue to confirm the update.
If the change is successful you will receive a c...
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Go to: My Account > Account Statement > Tax Forms
Enter the date range desired
Please visit www.IRS.gov for Form W2G instructions. If you have a question about the information being reported on yo...
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To update your password:
Go to: My Account > Login Details > Password
If you have forgotten your password:
Click Forgot Password? on the login screen
Enter the email address that you h...
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FireKeepers iCasino & Sportsbook is licensed and regulated by the Michigan Gaming Control Board.
We guarantee the fairness of our games. Our casino games are determined by a Random Number Generator...
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Go to: My Account > Contact Preferences. From here, you will be able to opt-in or opt-out of Casino offers and news, login notifications, service messages, and payments notifications. To opt-in or ...
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Login notifications are automatically enabled to ensure the security of your account and inform you of any unlawful logins. However, you may turn them off at any time. Simply go to My Account > Con...
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Go to: My Account > Account Statement > Transaction History.This will show all transactions on your account, including wagers, bonuses, payments, pending withdrawals, and adjustments. For a full tr...
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In order to play FireKeepers iCasino & Sportsbook on your mobile device, you will need to download the app.
Apple iOS: Click here to access our app in the App Store.
Android: Click here to access o...
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